#1 Software for Public Comment Management and Civic Engagement

Public service is hard. Using compliant community engagement software shouldn’t be.
Let SmartComment Work Hard for You.

Larger, all-in-one software suites don’t just waste money; they also waste time on unnecessary or even harmful configuration layers that simply do not store, retrieve, or align data and comments in a way that is presentable and publicly accountable. 

This leads to excessive customization costs and prolonged procurement timelines. SmartComment focuses exclusively on the actual steps. With us, you can learn how to measure community engagement both quantitatively and qualitatively. 

SmartComment’s community engagement software is a platform that not only provides for citizen engagement but also empowers it. It’s software-as-a-service for public servants and public affairs professionals. 

With sophisticated technology on the backend, project managers, government officials, and civic staff can focus on what truly matters: providing an environment that makes participation less intimidating and easier to understand, with decisions easier to adopt and trust. 

We eliminate technical friction so your staff can focus on evaluating substantive public input while gaining total visibility over every active comment window.

Tomorrow’s Needs Demand the Solutions of Tomorrow

Today’s challenges are complex enough as they are. Savvy, civic-minded leaders know it’s only going to get more challenging. You need civic engagement online that is agile and ready to meet the moment during those crucial in-person meetings:

  • Misinformation is at an all-time high
  • Mistrust is at an all-time high
  • Misaligned software does little to address the realities that our government infrastructure relies on
  • Meanwhile, online engagement is at an all-time high, and people are turning to the Internet for questions, dialogue, and future-forward solutions
Inside the legislative chambers of the Colorado State Capitol, where it behooves lawmakers to use state government software that listens to constituents

Is your software ready to meet the moment?

At SmartComment, we specialize in public affairs software that is secure, dependable, and scalable.

Our clients represent all levels and nearly all sectors of government in Canada and the U.S., including local school boards and city councils, as well as county, provincial, state, and federal agencies. 

We also proudly serve tribal governments.

Learn why SmartComment is your smartest investment
A member of the public or press holding a microphone, speaking to a presenter as part of civic engagement online in action

How Community Engagement Software Grew From Real Public Review Work

SmartComment began in 2013 with a practical assignment: provide easy-to-use public sector project management software ready to meet the challenges and achieve results. 

Since then, we’ve been helping organizations and governments maximize stakeholder engagement for everything from interlocal roadway projects and environmental reviews to major healthcare system overhauls and comprehensive plans. 

Since then, our public affairs software has grown into a trusted tool for even more users, including clerks needing reliable public records management and department heads needing scalable demographic insights. We’ve also supported environmental projects, healthcare organizations, public utilities, and Indigenous groups that need safe, structured ways to gather and understand public input.

That history matters for government teams and contractors. SmartComment was not built as a generic engagement tool and then adapted for public service. It was shaped by the realities of public comment periods, demographic insight, public review workflows, rule changes, permit applications, polling, surveys, and ongoing stakeholder communication. 

For agencies asking how to measure community engagement without losing control of the record, SmartComment’s community engagement software offers a more focused path from public input to informed action.

Frequently Asked Questions

Civic engagement is important for a number of reasons, in addition to the existing legal reasons as supported by the Constitution and other founding government documents pertaining to the exercise of free speech and assembly.

Adequate civic engagement software helps facilitate what is most important to any community’s social fabric: public decisions are stronger when communities have clear, accessible ways to participate. SmartComment helps agencies collect, organize, and analyze feedback so decision-makers can better understand public concerns before moving forward.

SmartComment understands the real risks inherent in modern public participation, including disruptive online behavior and other attempts – both civic and legal – to derail public-facing processes. Our community engagement software is built to support organizations that manage public input, stakeholder feedback, and formal review workflows where security, data handling, and accountability matter.

We also understand and proactively work to address the alarming rate at which governments are facing cybersecurity threats. If your IT specialists would like to learn more, make sure to book a demo with them so we can answer any cybersecurity-related questions in greater detail and according to the scope of your agency’s projects.

Yes. SmartComment helps teams manage public comments through structured review and response workflows, so staff can evaluate submissions before they enter the broader public-facing process.

If your agency is concerned about harmful content, zoom-bombers, spam, or other bad-faith participation, schedule a demo to discuss how SmartComment supports safer comment intake and review.

SmartComment is not a generic CRM. It is purpose-built for public comment management, online civic engagement, stakeholder feedback, demographic mapping, and response documentation, as well as guidance on how to solicit and measure community engagement. 

For agencies comparing the best CRM for government, SmartComment is worth evaluating when the real need is not sales tracking but a safer and more organized public review process.

You can learn how to measure community engagement by looking at both volume and quality: who participated, what topics came up, where comments came from, what concerns repeated, and how feedback informed the final record. SmartComment’s features help teams organize comments, review public sentiment, and generate reports that make participation easier to understand.

Yes. Public affairs software should help leaders understand what the public is saying without asking staff to manually rebuild reports from scattered spreadsheets and emails. SmartComment’s reporting and stakeholder tools can help teams turn public comments into efficient executive-level insight.

Offering online avenues for civic engagement is a powerful way to help residents in remote areas participate when distance, meeting schedules, weather, or limited transportation make in-person attendance harder.

SmartComment’s digital commenting tools can also help remote communities by giving agencies a clearer way to collect, organize, and review public input across rural projects and public review periods.

SmartComment works with federal, state, local, nonprofit, public utility, transportation, environmental, healthcare, and Indigenous organizations, from how to measure community engagement in more demographically representative ways to how to demonstrate that each comment was heard, recorded, and valued.

Explore our clients to see how SmartComment’s unique online civic engagement software as a service supports teams that need structured public feedback collection, analysis, and response workflows.

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